Situated at Merchant Square, 100 Riverside Drive, Nairobi, Kenya, the Lufthansa Nairobi office offers travel solutions to passengers. Whether it is a new reservation, a change to an existing booking, or a query about airline services, the team at this office is well positioned to assist. The phone number and other contact details are all available on this page for easy reference. Passengers are advised to get in touch during weekday business hours, as the office remains closed on weekends.
Phone Number: +254202666969
Working Hours: 8 am – 5:00 pm (Monday – Friday) Closed on Weekend
Email: customer.relations@lufthansa.com
Your Travel Assistance at the Lufthansa Nairobi Airport Counter
Airport Name: Jomo Kenyatta International Airport
Airport Address: Embakasi, Nairobi, Kenya
Airport Contact Number: +25420822111
Map:
Contact Information of Lufthansa Head Office
Address: Lufthansa Aviation Centre 60546 Terminal 1 Abflughalle A Frankfurt, Germany
Contact Number: +49 69 86 799 799
Fax: +251-11- 661 1474
Email: customer.relations@lufthansa.com
Official website: www.lufthansa.com
Aircraft Types
- Airbus A319-100
- Airbus A320-200
- Airbus A320neo
- Airbus A321-100
- Airbus A321-200
- Airbus A321neo
- Airbus A330-300
- Airbus A340-300
- Airbus A340-600
- Airbus A350-900
- Airbus A380-800
- Boeing 737-300
- Boeing 737-300
- Boeing 747-400
- Boeing 747-8I
- Boeing 777-9
The Lufthansa Customer Care handles the following inquiries:
| In-Flight Duty Free | Immigration Services | In-Flight Entertainment |
| Flight Wifi | Trip Insurance | Airport Facilities |
| Concierge Services | Economy Class | Airport Wifi |
| Flight/Visa Info | Flight Ticket Booking | Missing Luggage |
| Business Class | Ethiopian Airlines Duty Free | In-Flight Meals |
| Duty-Free Allowance | Delayed Flights | Meet and Greet |
| Baggage Allowance | Visa Services | Airport Lounges |
| Flight Ticket Cancellation | Animals and Pets | Airport Transfer |
The Lufthansa office in Nairobi gives passengers in Kenya a reliable and direct way to address travel concerns before heading to the airport. The details on this page cover everything needed to reach the team efficiently. Plan your call or visit for a weekday, bring your booking information along, and the staff will take it from there.
Frequently Asked Questions:
Yes, Lufthansa has an office in Nairobi, which is located at Merchant Square, 100 Riverside Drive, Nairobi, Kenya. If you need help with airline services, you can contact the office by phone or in-person visit.
The Lufthansa Airlines number for customers in Nairobi is +25 420 266 6969. Seeking on-call assistance is best for minor queries or when you need immediate help on the go.
Yes, you can arrange mobility or special assistance with Lufthansa Airlines at Jomo Kenyatta International Airport by contacting the Nairobi office or the airline’s customer service team.
Yes, Lufthansa operates direct flights to and from Nairobi through Jomo Kenyatta International Airport (NBO). It is located at Embakasi, Nairobi, Kenya.
The Nairobi office is open from 8 AM to 5 PM, Monday to Friday, to offer assistance with Lufthansa services. Travelers must contact the office during weekdays, as the office is closed on Saturdays and Sundays as well as public holidays.
Yes, you can reach out to the Nairobi office for assistance with your misspelled name on the Lufthansa ticket. According to the airline’s policy, staff may make corrections up to a certain limit, but name changes are not allowed.
You can share your feedback and complaints regarding your flight to/from Nairobi with Lufthansa representatives at customer.relations@lufthansa.com. You may also visit or call the city office for assistance.
Lufthansa uses Terminal 1B at Jomo Kenyatta International Airport for international departures in Nairobi. Travelers must arrive on time to complete departure formalities on time.
Lufthansa does not appear to offer a dedicated passenger lounge at Nairobi Airport. Passengers should check with the airline or airport for current lounge access options.
You can easily check the status of your flight from Nairobi on the Lufthansa website or in the mobile app. The tool requires your flight name and departure details. Provide them with real-time updates.
Lufthansa Offices Other Locations
- Lufthansa Westerland Sales Office in Germany
- Lufthansa Osaka Sales Office in Japan
- Lufthansa Bologna Sales Office in Italy
- Lufthansa Athens Sales Office in Greece
- Lufthansa Dammam Office in Saudi Arabia
- Lufthansa Minneapolis Saint Paul Sales Office in United States
- Lufthansa Innsbruck Sales Office in Austria
- Lufthansa Bangkok Office in Thailand
- Lufthansa Prague Office in Czech Republic
- Lufthansa Athens Office in Greece
- Lufthansa Bergen Office in Norway
- Lufthansa Frankfurt Office in Germany
- Lufthansa Bergen Sales Office in Norway
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- Lufthansa São Paulo Office in Brazil
- Lufthansa Catania Office in Italy
- Lufthansa Denver Sales Office in United States
- Lufthansa Liverpool Sales Office in United Kingdom
- Lufthansa Newark Office in New Jersey
- Lufthansa Johannesburg Office in South Africa
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- Lufthansa Katowice Office in Poland
- Lufthansa Antalya Office in Turkey
- Lufthansa Geneva Sales Office in Switzerland
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