The Ethiopian Airlines Nairobi office is located at Bruce House Muindi Mbingu Street, P.O. BOX 42901 – 00100 Nairobi. Travelers seeking assistance with airline services and travel procedures can reach out to the office staff using the shared contact information. In this guide, you’ll find the phone number, email, working hours, and address details of the office, allowing you to connect with the airline representatives easily. The staff handles queries related to airline policies, ticket bookings, and special requests during working hours.
Phone Number: + 254 202296000 / +254723786649 / +254701223493 / +254701223970 / + 254701223493 /970
Fax: +254 02 2219007
Working Hours: Monday – Friday : 8:30 am – 5:00 pm; Saturday : 9:00 am – 1:00 pm
Email: nbores@ethiopianairlines.com / nbocto@ethiopianairlines.com
Contact Info of Ethiopian Airlines Nairobi Airport Office in Kenya
Airport Name: Jomo Kenyatta International Airport
Airport Address: Embakasi, Nairobi, Kenya
Airport Contact Number: +25420822111
Map:
Ethiopian Airlines Head Office Contact Details
Address: Bole International Airport, Addis Ababa, Ethiopia
Contact Number: +251115178054
Fax: +251-11- 661 1474
Email: MeridB@ethiopianairlines.com
Official website: https://www.ethiopianairlines.com
Plane / Aircraft Types
- Airbus A350-900
- Boeing 737-700
- Boeing 737-800
- Boeing 737 MAX 8
- Boeing 767-300ER
- Boeing 777-200LR
- Boeing 787-8
- Boeing 787-9
- Bombardier Dash 8 Q400
- Boeing 757-200PCF (Cargo Fleet)
- Boeing 777F (Cargo Fleet)
- Boeing 777-300ER
The Ethiopian Airlines Customer Care handles the following inquiries:
| Flight Ticket Booking | Immigration Services | In-Flight Entertainment |
| Flight Wifi | Airport Wifi | Airport Facilities |
| Concierge Services | Economy Class | Trip Insurance |
| Flight/Visa Info | In-Flight Duty Free | Missing Luggage |
| Business Class | Ethiopian Airlines Duty Free | In-Flight Meals |
| Duty-Free Allowance | Airport Transfers | Meet and Greet |
| Baggage Allowance | Visa Services | Airport Lounges |
| Flight Ticket Cancellation | Animals and Pets | Delayed Flight |
Connect with the Ethiopian Airlines office in Nairobi easily and seek immediate travel assistance for your upcoming flight journey. The shared phone number and other details will connect you directly to the airline representatives. You can easily book flights, change dates, cancel reservations, or seek assistance with travel services.
Frequently Asked Questions:
Ethiopian Airlines has an office located in Nairobi at Starehe, Bruce House, Nairobi Central, Muindi Mbingu St, Standard St, Kenya. Connect with the office staff for immediate travel solutions.
You can connect with Ethiopian Airlines representatives in Nairobi by calling +254 701 223 493 / +254 202 296 000 / +254 723 786 649 / +254 701 223 970 / +254 701 223 493 / 970. The staff offers on-call assistance with a range of travel services.
The Ethiopian Airlines help desk is available in Nairobi from 8:30 AM to 5:00 PM, Monday to Friday. On Saturdays, the office is open from 9:00 AM to 1:00 PM. It may remain closed on Sundays and public holidays.
Yes, you can check in online 48 hours before your Ethiopian Airlines flight from Nairobi. The check-in tool is accessible on the official website and mobile app. If you miss the online window, you may complete the formalities at the airport counter.
Ethiopian Airlines uses Terminal 1C for flight departures and Terminal 1A for flight arrivals at Nairobi’s Jomo Kenyatta International Airport (NBO). It is recommended to check your terminal carefully before arriving at the airport to save time and confusion.
Yes, you can share your travel concerns and complaints regarding your Ethiopian Airlines flight from Nairobi at nbores@ethiopianairlines.com or nbocto@ethiopianairlines.com. The staff may take a couple of days to respond, so be patient.
Travelers can write their feedback and complaints to the Ethiopian Airlines staff in Nairobi and send them to P.O. BOX 42901 – 00100 Nairobi. Make sure to include your booking reference number while writing your query.
Travelers can connect to over 130 destinations from Nairobi with Ethiopian Airlines. The airline operates nonstop service to Addis Ababa Bole International Airport and connects passengers to destinations in Europe, the Americas, Asia, and other African countries.
For your flight from Jomo Kenyatta International Airport, travelers can check Ethiopian Airlines status on the official website by providing details such as origin, destination, and departure date.
Ethiopian Airlines does not allow complete name changes on tickets booked from Nairobi or other origins. Travelers can request only minor corrections and legal name updates if the proper documents are submitted.
Ethiopian Airlines Offices Other Locations
- Ethiopian Airlines Jeddah Office in Saudi Arabia
- Ethiopian Airlines Sheikh Hussein Sales Office in Ethiopia
- Ethiopian Airlines Chennai Office in India
- Ethiopian Airlines Ouagadougou Sales Office in Burkina Faso
- Ethiopian Airlines Garowe Office in Puntland
- Ethiopian Airlines Dakar Sales Office in Senegal
- Ethiopian Airlines Ghimbi Sales Office in Ethiopia
- Ethiopian Airlines London Sales Office in United Kingdom
- Ethiopian Airlines Tokyo Sales Office in Japan
- Ethiopian Airlines Dembidolo Sales Office in Ethiopia
- Ethiopian Airlines Garowe Sales Office in Somalia
- Ethiopian Airlines Durban Sales Office in South Africa
- Ethiopian Airlines Kano Sales Office in Nigeria
- Ethiopian Airlines Nairobi Sales Office in Kenya
- Ethiopian Airlines Hawassa Office in Ethiopia
- Ethiopian Airlines Hidalgo Office in Mexico
- Ethiopian Airlines Zaragoza Sales Office in Spain
- Ethiopian Airlines Aksum Sales Office in Ethiopia
- Ethiopian Airlines Garoua Office in Cameroon
- Ethiopian Airlines Toronto Sales Office in Canada
- Ethiopian Airlines Accra Sales Office in Ghana
- Ethiopian Airlines Manila Sales Office in Philippines
- Ethiopian Airlines Victoria Falls Office in Zimbabwe
- Ethiopian Airlines Jeddah Sales Office in Saudi Arabia
- Ethiopian Airlines Cotonou Sales Office in Benin
- Ethiopian Airlines Singapore Sales Office
- Ethiopian Airlines Maastricht Office in Netherlands
- Ethiopian Airlines Gambela Sales Office in Ethiopia
- Ethiopian Airlines Marseille Office in France
- Ethiopian Airlines Istanbul Sales Office in Turkey